Visitors’ Rules

  • For safety reasons, children aged unter 14 must be accompanied by an adult. Adults are responsible for their children!
  • All our animals enjoy well-balanced diet that suits their needs and behaviour. In order to gurantee healthy animals and to avoid teaching them to be "beggars", feeding is strictly forbidden throughout the zoo.
  • Climbing over barriers or reaching into the enclosures poses a threat to both animals and visitors and is therefore strictly forbidden.
  • Animals also need their breaks. Please do not try to attract the animals`attention with loud calls, knocking on the glass, etc. Radios and similar devices must be turned off; music and loud noises are not allowed.
  • We welcome people who wish to film or take pictures for private purposes. Commercial  photography or filming requires permission from the management. Please notethe ban on flashes in certain buildings.
  • Walking on the grass and bringing dogs or other pets into the palace gardens, including the zoo, is forbidden.
  • The use of bicycles, roller skates, inline skates, skateboards, scooters, etc. is not permitted. The same holds true for balloons, ball games, frisbee throwing and the like.
  • Please help keep the zoo clean und use the provided bins.
  • The instructions of the zoo staff must be obeyed.
  • The zoo staff is authorized to expel visitors who do not obey the rules from the zoo.
  • Keep and show your admission ticket upon request. The ticket becomes invalid once you leave the zoo.
  • The annual ticket is only valid in conjunction with a photo ID and is to be shown at each visit. It is not transferable and in cases of misuse will be withdrawn without replacement.
  • Please note the zoo´s closing hours, which are posted at the entrances and announced over the loudspeaker, because the palace gardens close their doos shortly thereafter.